Appointments

If you would like to make an appointment with a GP, get some advice or pass on a message, simply call us on our usual number. Our team at reception will work through a small number of questions with you before passing your information onto our on call GP at that time. Based on the information you have given and your past medical history, the GP will make an informed decision on the best course of action for you. A member of the team will contact you to take you through your GP approved plan.

Please note demand is always high, however, if you hold on the line, your call will be answered and you will be placed on our Triage list.

The receptionist will want to ask some questions regarding the reason you wish to speak to a GP so that this information can be provided to the GP who will be contacting you once an appointment has been made.

If you require a blood test, please ensure when booking that the test has already been requested by a GP in the practice. 

Private clinic requests for tests

Private requests for tests will still require a consultation with a GP in the practice to authorise the tests to be done in the practice treatment room.

Hospital requests for tests

If the blood test has been requested by a hospital doctor, please ensure you bring hospital labels with you so that the result will go back to the hospital doctor who requested it.

PSA Tests

Patients requesting a PSA test, will first require a GP consultation before making an appointment with the treatment room.

Pharmacist Appointments

We have Practice Pharmacists who are available every day for telephone consultations to deal with queries about medication and side effects. 

Please call us as soon as possible on 028 9039 4545 if you need to cancel an appointment.

If you arrive to the Practice more than 7 minutes after your consultation was due then your appointment will be cancelled.

Should you miss three appointments (consecutive or non-consecutive) the Practice will issue a formal warning. 

If you need help when we are closed

If you need medical help now call 028 9182 2344

The GP out of hours service is for people who need urgent medical treatment only but cannot wait until their doctor’s practice re-opens. The service is for those with a terminal illness, very sick children and the frail elderly. Click here for more information.

If your condition is life-threatening, for example, a suspected heart attack or stroke, telephone 999 immediately and ask for an ambulance.

Please tell us:

• If you would prefer to consult with the doctor or nurse by phone or face-to-face
• If you need an interpreter
• If you have any other access or communication needs

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am were possible.